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Warranty and Service Plans
ClearSounds Communications warrants the BellSouth Special Needs products against any defect in materials or workmanship for the period of one year from the date of purchase. Should you experience a problem, contact our customer service department by calling 800.586.9828 or via e-mail at customerservice@bellsouthspecialneeds.com.
Be sure to save your sales receipt as proof of purchase date should you need warranty service.
Within a period of one year from purchase date, BellSouth will repair or replace (our discretion) your BellSouth Special Needs product at no cost, if a defect in materials or workmanship is found. If we elect to replace your phone, we may replace it with a new or reconditioned product of the same or similar design. Repair or replacement will be warranted for a period of 90 days or the original time on the original warranty, whichever is longer.
The warranty does not cover accidents, negligence or breakage to any parts. This includes shipping damage, failure to follow instructions, misuse, fire, floods, use of incompatible accessories, Acts of God or failure in your phone service carrier’s line service. The product must not be tampered with or taken apart by anyone who is not an authorized BellSouth or ClearSounds representative. Tampering with the phone will void any written or implied warranties.
Neither ClearSounds nor BellSouth shall be responsible for loss of time, inconvenience, loss of use of your BellSouth Special Needs product, property damage caused by your BellSouth Special Needs product or any other incidental or consequential damages.
Warranty service is available only with proof of purchase.
IMPORTANT: YOUR RECEIPT IS PART OF YOUR WARRANTY AND MUST BE RETAINED AND PRODUCED IN THE EVENT OF A WARRANTY CLAIM.
Shipping cost must be prepaid and the product must be packaged appropriately for shipping.
BellSouth Special Needs Equipment Center
Attn: ClearSounds Communications
8160 S Madison St
Burr Ridge, IL 60527
Non - BellSouth Branded Product Warranty
Some of the non-BellSouth branded products come with a manufacturer's warranty. Each manufactuer sets the guidelines for protecting their products from defects. If a product becomes defective after 30 days from purchase, ClearSounds will direct you as to where to send the product for repair.
BellSouth Products Extended Service Plans
BellSouth Special Needs Equipment Center offers extended service plans for the BellSouth-branded products. For a small fee, we will extend the life of your BellSouth Special Needs product beyond the one-year manufacturer's warranty. To learn more about this service please call our customer service department at 800.586.9828.
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