Return / Exchange Policy
At BellSouth Special Needs Equipment Center, customer satisfaction is our goal. Quality and customer service are our first priority. If for some reason you are not completely satisfied with your new purchase, we would like to work with you to resolve the issue and ensure that your experience with BellSouth Special Needs Equipment Center is a positive one.
If for any reason you are not completely satisfied with your purchase, you may return it within (30) days for a refund or exchange. Items must be returned in like-new condition with original packaging, warranties and instructions. Items damaged or showing excessive use are not returnable for a refund. We reserve the right to charge restocking fees for returns. Videos and software are non-refundable unless they are found to be defective.
How do I return or exchange my BellSouth Special Needs Equipment Center purchase?
- Contact the BellSouth Special Needs Equipment Center's customer service department to receive a return merchandise authorization (RMA) or by calling 800.586.9828. You must ship your order within (5) days of the date that BellSouth Special Needs Equipment Center issues the RMA.
- Complete the return form that was included with your order.
- Place product in a shipping box with original packaging, warranties, instructions and return form .
- Write the RMA on the outside of the shipping box near your return address. Ship the fully insured item(s) to: *
BellSouth Special Needs Equipment Center
Attn: ClearSounds
8160 Madison Street
Burr Ridge, IL 60527
*You must insure the package for the entire amount of the invoice.
When should I expect a refund or exchange?
Refunds
Customers who paid using MasterCard, Visa, Discover or American Express will receive a credit to their credit card account less the original shipping charge upon BellSouth Special Needs Equipment Center receiving the returned merchandise. The original shipping charge is non-refundable. Allow one billing month for the credit to appear on your credit card statement.
Customers who paid with a personal check, cashier’s check or money order will be issued a BellSouth Special Needs Equipment Center company check. Typically it takes approximately (4) weeks for you to receive the check.
Exchanges
Once the product is received by BellSouth Special Needs Equipment Center allow (10) business days for order processing and shipping.
Canceling an Order
How do I cancel an order placed on the Bell South Special Needs web site?
To meet our delivery guarantees we process orders several times throughout the day. All orders must be canceled within 2 hours of placing the order. You can request to cancel your order by phoning BellSouth Special Needs Equipment Center at 800.586.9828.
Damaged or Incorrect Product
If you have received BellSouth Special Needs Equipment Center product that is damaged or incorrect, please contact us as soon as possible by calling 800.586.9828 or by sending us an e-mail at customerservice@BellSouthspecialneeds.com. One of our representatives will work on processing a replacement order and making arrangements for the damaged product to be returned to us.
